FAQs

Click on a question below to learn the answer.

  1. Is .pharmacy required?
  2. How do I get verified to advertise pharmacy services online with Google, Bing, or Yahoo?
  3. I’m a pharmacy merchant. How do I get verified to meet Visa’s policy requirement for “card-not-present” transactions?
  4. What type of information will I be asked in the .pharmacy application?
  5. How long will it take to review my application?
  6. Why am I being charged multiple fees?
  7. Does NABP accept applications from outside the United States?
  8. How many domain names can I register?
  9. Do I need to request the same or a similar .pharmacy domain name as my current website name?
  10. Can I register a .pharmacy domain name and then sell it to someone else?
  11. What is a token and why do I need it?
  12. How do I optimize my .pharmacy domain in the online community?
  13. After an application is closed, how long must I wait before submitting a new application?
  14. How do I renew my .pharmacy domain?
  15. I’m a licensed wholesale drug distributor. Are there any additional steps I need to take prior to applying to the .Pharmacy Verified Websites Program?
  16. What if my company has an unresolved FDA-483 or Warning Letter issued by the US Food and Drug Administration (FDA)?
  17. What if I still have questions?

NABP E-Profile Assistance

  1. What is an e-Profile ID and how do I obtain one?
  2. Is an e-Profile ID required for accreditation or verification through NABP?
  3. How can I confirm if I (or my facility) already have an e-Profile ID?

1. Is .pharmacy required?

No, the .pharmacy program is voluntary. There is no state or federal regulation requiring .pharmacy at this time.

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2. How do I get verified to advertise pharmacy services online with Google, Bing, or Yahoo?

Google, Bing, and Yahoo will allow you to advertise with them once you have successfully completed the .pharmacy program verification process and have been granted a .pharmacy domain. NABP will list your business and its URL on the Buying Safely page of the safe.pharmacy website. Search engine staff consult this web page for assurance that a website is verified.

See the Application Instructions for more information on applying for website verification through the .Pharmacy Verified Websites Program.

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3. I’m a pharmacy merchant. How do I get verified to meet Visa’s policy requirement for “card-not-present” transactions?

Visa will consider your business meeting its requirement for “card-not-present” transactions (the customer’s credit card is not physically present) once you have successfully completed the .pharmacy program verification process and have been granted a .pharmacy domain. NABP will list your business and its URL on the Buying Safely page of the safe.pharmacy website. Visa’s acquiring members underwriting pharmacy merchants consult this web page for assurance that a website is verified.

See the Application Instructions for more information on applying for website verification through the .Pharmacy Verified Websites Program.

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4. What type of information will I be asked in the .pharmacy application?

Below is a summary of the information requested on the application. Please note that information requested will vary depending on the type of business applying for a .pharmacy site. Specific instructions for each application type are available.

  • Domain name requests. You will be formally making your domain name requests in the application. We provide you with domain name availability information prior to adding new names.
  • URLs to be evaluated. These are your current (or staged) sites that represent the content that will appear on your .pharmacy site. NABP evaluates this content to determine if you meet the .pharmacy eligibility standards. Please note that you will be charged a fee for each URL submitted for review.
  • Company information. You will be asked to submit company information for all organizations that either (a) own the URLs being evaluated or (b) fulfill pharmacy orders transacted on the URL sites. This information includes address, phone, and email. You may add multiple companies as needed.
  • Pharmacy information (if applicable). Using the Facility Upload Template provided for download in the application, you will submit details on the dispensing pharmacies and pharmacists-in-charge/pharmacist manager/head pharmacist (PICs) that are fulfilling orders for the URLs being evaluated.
  • Parent company. If you provide multiple companies, we will ask you to submit address and contact information for the parent company.
  • Company and pharmacist disciplinary and legal history. Questions regarding the legal and disciplinary history for all companies (including its licensed pharmacies) and each pharmacies’ PIC will be asked. You can upload supporting documentation as needed.
  • Affiliated websites. If the companies own other domain names, you will be asked to provide a list for each company. You will also be requested to list website links and redirects on the URLs being evaluated.

Please note that the individual completing the application will need to be an authorized representative of the organization and have the authority to bind the organization to .pharmacy program terms, conditions, and usage policies.

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5. How long will it take to review my application?

Application evaluation is expected to take 60 days in most instances. The 60-day review period begins once we have received all of the information needed to process your application. Please be aware that certain circumstances may delay the evaluation of your application. Circumstances include, but are not limited to:

  • High volume of license verifications;
  • Disciplinary and/or legal actions against the pharmacy, pharmacist-in-charge, the applicant business, owners/major investors, and/or any companies with which the applicant is related to via direct or indirect ownership;
  • Untraditional business models;
  • Incomplete information in the application;
  • Failure to notify NABP of changes/updates to the applicant website while NABP’s application and website review is in process; and/or a
  • Failure to provide a complete response to requests for supplemental information.

In addition, NABP is in the process of creating relationships with regulatory agencies outside of the United States. If a relationship has not been established in the country where your organization is located, there may be delays in processing your application.

If you have any additional questions about completing the .pharmacy application, please email custserv@safe.pharmacy.

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6. Why am I being charged multiple fees?

Because NABP partners with domain registrars to administer .pharmacy domains, applicants are charged separate fees. There is an application fee from NABP for the website verification and domain registration fees from the registrar. Here is a breakdown:

  1. Application fee: covers NABP’s review of each website. It is $975 per website review.
  2. Domain registration fees:  payable to the registrar annually after NABP approves your website. Pricing varies and is subject to fees as determined by the registrar.

Once you have paid the registrar fees, you can activate and start using your .pharmacy domain.

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7. Does NABP accept applications from outside the United States?

Yes. Any member of the pharmacy community, regardless of country location, may apply for .pharmacy; however, there may be a delay. NABP is in the process of creating relationships with regulatory agencies in additional countries outside of the US. If a relationship has not been established in the country where your organization is located, this may delay approval of your application. NABP currently can evaluate applications from .pharmacy community members in the following countries:

  • United States
  • Canada
  • Great Britain
  • Ireland
  • Australia
  • Hong Kong

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8. How many domain names can I register?

As many as you’d like; however, please remember that at least one of those domains must redirect to your verified website or be used as your primary domain.
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9. Do I need to request the same or a similar .pharmacy domain name as my current website name?

No, you do not. This is strictly optional. You may register any available domain name as long as registration and use of the domain name is in accordance with .pharmacy’s Authorized Usage Policy.

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10. Can I register a .pharmacy domain name and then sell it to someone else?

No. Registrants in the .pharmacy TLD may not use domain names for the following types of activity:

  • Infringement on the intellectual property rights of another member of the .pharmacy gTLD community, or any other person or entity;
  • Engagement in activities designed to impersonate any third party or create a likelihood of confusion in sponsorship; or
  • Registration of .pharmacy domain names for the purpose of reselling or transferring those domain names.

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11. What is a token and why do I need it?

A token is an electronic code, or a unique alphanumeric text string, NABP sends to individuals as a means of indicating they have been approved by NABP to register a .pharmacy domain name. You will need to provide this token to the registrar at the time you register the domain name.

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12. How do I optimize my .pharmacy domain in the online community?

NABP encourages and recommends all of its .pharmacy registrants to use their new .pharmacy domain name as soon as possible. NABP understands that many factors – and, likely, many individuals – are involved in this process.

A Transition Guide is available to help you determine whether it is best to start small with a simple redirect or jump straight to establishing the cornerstone of your online presence within the .pharmacy TLD.

The four Use Cases listed below are detailed in the Transition Guide, which describes the benefits, drawbacks, and implementation processes.

Use Case #1: Making Your .Pharmacy Domain Name Your Primary Web Address

  • Most effective long-term way to build online reputation and web presence.

Use Case #2: Operating Your New .Pharmacy Site in Parallel With Your Old Site

  • An interim option between registering and making .pharmacy your primary domain name.

Use Case #3: Creating .Pharmacy Landing Pages to Complement Your Primary Site

  • Fastest and least expensive way to attract the attention of search engines.

Use Case #4: Redirecting Your New .Pharmacy Domain Name to Your Old Web Address

  • Allows you to make use of your .pharmacy domain, but doesn’t help with search engine results.

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13. After an application is closed, how long must I wait before submitting a new application?

When NABP closes an entity’s application based on its inability to demonstrate compliance with .pharmacy standards, it must wait 180 days to submit a new application.

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14. How do I renew my .pharmacy domain?

If you have a .pharmacy domain, prior to renewing with the registrar, you must be reauthorized by NABP annually to keep that domain. The renewal process varies depending upon what type of applicant you are and when you submitted your original application. To begin the renewal process, email NABP at custserv@safe.pharmacy for specific instructions. Read the Renewals page to learn how the process works.

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15. I’m a licensed wholesale drug distributor. Are there any additional steps I need to take prior to applying to the .Pharmacy Verified Websites Program?

If you are licensed as a wholesale drug distributor, you must first be accredited through NABP’s Verified-Accredited Wholesale Distributors (VAWD) program to qualify for the .Pharmacy Verified Websites Program. This requirement enables NABP to ensure compliance with all applicable laws. Eligibility for the program will typically require VAWD accreditation for all such facilities; however, NABP may exercise discretion regarding which facilities will be required to have VAWD as a prerequisite for .Pharmacy.

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16. What if my company has an unresolved FDA-483 or Warning Letter issued by the US Food and Drug Administration (FDA)?

NABP is unable to confirm that a company with an unresolved FDA-483 or Warning Letter is compliant with all applicable pharmacy regulations. Such companies therefore will not be considered for approval to register a .pharmacy domain name until these matters are resolved.

NABP will consider such matters resolved when:

  • the company has received a “Close-out” letter or has a status of “Closed” on FDA’s Registered Outsourcing Facilities page; or
  • the company has received Verified-Accredited Wholesale Distributors® (VAWD®) accreditation through NABP.

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17.What if I still have questions?

The .pharmacy website provides additional details on important information including program standards and policies, fees, and participating registrars. If you have any additional questions, please feel free to contact us by phone at 847/391-4406, Monday through Friday, 9 AM to 5 PM Central Time, or via email at info@safe.pharmacy.

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NABP E-Profile Assistance

1. What is an e-Profile ID and how do I obtain one?

The NABP e-Profile ID is the unique identifier that pharmacists, pharmacy technicians, pharmacy students, and other individuals receive when they create an NABP e-Profile account through the Association’s online registration system. The NABP e-Profile system allows individuals to easily manage their participation in NABP programs including tracking continuing pharmacy education through CPE Monitor, examination registration and score results, licensure transfer, and publication ordering. If you need any of these services, you may create your NABP e-Profile.

If you are only creating an e-Profile because your company is seeking an accreditation or verification, select CPE Monitor in the profile creation process. You will not be obligated to go past the security question screens on the profile creation page, but you will receive an e-Profile ID. However, if you are an individual that must earn CPE to satisfy license or registration requirements, you must continue on to the CPE Monitor section of the NABP e-Profile system if you want to ensure that you are fully registered in the CPE Monitor program.

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2. Is an e-Profile ID required for accreditation or verification through NABP?

Yes. NABP now requires pharmacists involved in any of its accreditation or verification programs, including those associated with accredited businesses undergoing renewal, reaccreditation, or reverification, to have an e-Profile ID. If you have not done so already, you can sign up for an NABP e-Profile account.

Additionally, NABP is in the process of assigning e-Profile IDs to facilities. While most facilities do not yet possess an e-Profile ID, soon it will be a requirement for those involved in any NABP program. If your facility has had a VPP inspection, you already have an e-Profile ID assigned to it and you may contact VPP staff via email at VPP@nabp.pharmacy for more information.

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3. How can I confirm if I (or my facility) already have an e-Profile ID?

If you are a pharmacist, a pharmacy technician, pharmacy student, or other individual, you can use the “Forgot username?” or “Forgot Password?” links on the NABP e-Profile page to recover your account log in information if you have one.

Unless your facility has been VPP inspected or has interfaced with NABP through some other NABP-sponsored program, it is unlikely it will have its own NABP e-Profile ID. If your facility has been VPP inspected, you may contact VPP@nabp.pharmacy for more information.

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